Faster payouts ahead

Slotsgallery Casino verification: your key to faster withdrawals

The license requires this check before any payout leaves the account, and it may also be asked at sign-up; most reviews close within 43 hours.

Start the check

Licensed & auditedMGA/B2C/756/2013, verified by QUINEL and BMM Testlabs since 2013.

Fewer payout delays

Six facts that end the guesswork

You will know who runs the check, how long it takes and where to write.

Checking party

Slotsgallery Casino Ltd.

License held

Malta Gaming Authority MGA/B2C/756/2013

Review time

43 hours

Hard deadline

Before the first withdrawal

Questions go to

[email protected]

Age checked

18+

Step guide

Send clean copies first time

Each step below removes one reason a reviewer would send your file back.

Glare on the photo?

Photograph the whole identity page in daylight with all four corners in frame, then check for glare. Nothing folded, nothing cropped, no finger over the text.

Which address counts?

Pick a recent bill or bank statement where your name and the address on your account both appear. Capture the whole page, edges included.

Card or wallet shot?

Show the card or wallet you actually used, your name visible and the middle digits hidden. A wallet screenshot works better than a photo of the plastic.

While you wait

Once everything is in, the reviewer has the file and you can close the tab. Watch your inbox, since a single blurry page restarts the clock.

Document key

Paperwork that passes the reviewer

Here is which page proves what, so your file matches the account records.

Proof of identity

ConfirmsWho you are

Must showPhoto page, all corners, no glare

Proof of address

ConfirmsWhere you live

Must showFull page, name, address, recent date

Payment method screenshot

ConfirmsThe card or wallet is yours

Must showYour name, last four digits, issuer

You are at the payout stage

Before the money moves, the check arrives

Our licence ties identity checks to specific moments, and Slotsgallery Casino cannot skip them for anyone.

First cash-out, first check

Money leaves an account for the first time, so the licence asks who is receiving it. Expect a request for proof of identity, proof of address and a payment method screenshot.

You are lifting your ceiling

A higher ceiling changes how much you can lose in one sitting, which the licence treats as a risk signal. The team may ask for identity and address proof again before approving it.

You return after months away

Coming back after a long pause can look like a new customer to the system. A fresh identity document and a selfie with that ID may be requested to confirm you are still you.

Mismatched details on file

Details that disagree with your papers stop the review, because the licence wants one consistent record. Expect a request for a clearer copy or a corrected document showing the same name and address.

Why is the casino asking about my income?

Under licence MGA/B2C/756/2013 from the Malta Gaming Authority, Slotsgallery Casino Ltd. must understand where deposited money originates. The review is written into the AML duties every licensee carries, and it is routine: a request for paperwork is not an accusation against you.

Which document fits depends on how the money reached us.

Recent bank statements
Payslips or an employment letter
Tax return or notice of assessment
Sale contract for an asset
Inheritance or gift letter

Your upload came back, now what?

Was mine out of date? Expired papers prove nothing about today, so a reviewer cannot date your identity from them and the file goes back unanswered. Photograph the current version, not the old one Check the expiry date before you send it

You used last year's bill. An address proof older than a few months no longer shows where you live, which is exactly the detail the licence wants confirmed. Pull the newest bill from your provider Send the page showing your name and address

Unreadable image capture. A photo with glare, a shadow or a missing corner hides the text a reviewer must read, so the whole document has to be uploaded again. Lay the paper flat in daylight Fit all four corners in the frame

Reader desk

Documents, timing and data

Read this when a message asks for papers and you want the reason before you send anything.

Do I need to send the same papers a second time?+

Not usually. Your file stays valid while your details stay the same, so a second upload is needed only when something changes: a new address, an expired ID or a different payment method. Send the updated paper and the check moves again.

Will a photo taken on my mobile be accepted?+

Yes. A phone camera in daylight beats a flatbed scan, so no equipment is needed. Fit all four corners inside the frame and make sure every line of text is readable at full size.

What is the turnaround once my papers land?+

Around 43 hours is the usual span from upload to decision. A complete, readable set clears inside that window. Send every page in one go, since a missing item stalls the file.

Does my paperwork stay private on your servers?+

Safe, yes. Every upload travels over 256-bit TLS encryption, the same shield banks use for payments. Only the staff who handle your file can open the pages, which stay with the verification team.

At what point does the casino need my ID?+

The licence sets the deadline: everything must be in before your first withdrawal, so the check stands between you and the money. It can be asked sooner, at sign-up or right after the first deposit, so have the papers ready early.

What is a source of funds check for?+

It is a routine duty under the gambling licence, aimed at stopping money laundering, not a suspicion aimed at you. Expect a question about where the money behind your deposits comes from, answered plainly.

My surname is different now, will that stall approval?+

Briefly, yes. Add proof of identity issued in your new name beside a document that links it to the old one, and the reviewer can match the two records. Nothing else on the account has to change.