You need an answer right now

Slotsgallery Casino help, minutes away

Reach our team by live chat, e-mail or phone any hour of the day, every day of the week.

Get help now MGA-licensed, 18+ only

Paid today

436,530 A$

6,178 Players in the gallery

Licensed & auditedMGA/B2C/756/2013, verified by QUINEL and BMM Testlabs since 2013.

Fast withdrawalsAverage payout in 21 minutes, up to A$95,000 per withdrawal.

Bank-grade encryption256-bit TLS secures every transaction and login across 11 payment methods.

Pick your channel

Choose the way you want to reach us

Every route leads to a human who already knows how Slotsgallery Casino works.

An answer in minutes

Start live chat on the site for the quickest answer to a stuck spin or a login worry; a person replies in about 4 minutes.

Start chat

Send us an e-mail

Write to [email protected] for anything that needs a paper trail, like a payment query; expect a reply within 24 hours.

Write to us

Speak to someone now

Call +61 2 8158 8198 (AEST) when you want to talk it through, ideal for urgent money matters; someone picks up in about 1 minute.

Call us

Six local facts

Use the details below if you play from Australia

Read this and you will know exactly who supports you and where to turn in Australia.

Reach us

Phone+61 2 8158 8198

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/756/2013

Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Five details for a one-touch answer

Pull these five things together and you skip the back-and-forth that drags most requests out.

Registered e-mail address on the account
Your player ID or full name
Dates and amounts of the payment
Screenshot of any error message
Which game or page was open

Full article

Skip the queue

Slotsgallery Casino sends each message to the right desk

Use this when you would rather e-mail the exact desk than explain your case twice.

Your account

General support[email protected]

Verification and documents[email protected]

Money and payments

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Checking the fine print

See who stands behind your account

You will have the company name, address and licence number that sit behind every account.

Company

Legal nameSlotsgallery Casino Ltd.

Company numberC-22629 (Malta)

AddressSpinola Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/756/2013

Written contact

Support e-mail[email protected]

You need help now

Ask first, read second, then get back to the games

You will know which answers apply before you open a chat or dial.

trustCan I get verified before my first withdrawal?+

Yes, and it usually takes around 43 hours. Send proof of identity, proof of address and a payment method screenshot when you sign up. Clearing checks early means your withdrawal is not held later.

trustWhat if a casino has no licence shown?+

Slotsgallery Casino holds Malta Gaming Authority licence MGA/B2C/756/2013. The regulator oversees fair play, player funds and complaints handling. Ask any site for its licence number before you deposit.

trustWhat happens when I need help at 3am on a Sunday?+

Someone answers whenever you message, because our team runs around the clock, every day of the week. Live chat replies in about 4 minutes and the phone in about 1 minute. E-mail is slower at around 24 hours.

trustWhat if I want to close my account for good?+

Tell us through live chat or e-mail and we will action it. One account per player is the rule, so duplicates are closed anyway. If gambling is hurting you, ask for self-exclusion instead of just a closure.

trustWhen should I escalate a complaint to the regulator?+

Raise it with our support team first so we can try to fix it. If the reply still does not satisfy you, you can take the matter to the Malta Gaming Authority. Keep your message reference handy for that step.

trustWhat happens when I ask for a copy of my data?+

Write to [email protected] and we will handle the request. You can ask for a copy of what we hold or for deletion where the law allows it. Allow time for us to confirm who you are first.

trustDo I need to give my password to support?+

Never. Our team identifies you by your registered email address and account details, not your password. Anyone asking for your password is not us, so stop the conversation and report it.

Answer times

No closed sign, no waiting day

We staff the desk every hour of the week, so your question never queues behind a closing time.

Live chat

Chat hours24 hours a day

Chat first reply4 minutes

All timesAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 8158 8198

Phone wait1 minute

A fair look at your case

Slotsgallery Casino takes escalations in four steps

We hand every dispute to a named handler, and you keep the same reference from step one to the end.

Send your side of it

Write to support with your player ID, the dates and what went wrong. Staff open a case file and reply with a written summary of your claim.

The case reference you keep

Ask for the case reference and the name of the agent handling it. Keep that reference: it follows your case through every later step.

Review by a senior manager

If the first reply leaves you short, request a review by a senior manager. A fresh pair of eyes reopens the file and answers in writing.

Slotsgallery Casino file to the MGA

Still unsatisfied, take the file to the Malta Gaming Authority and quote your licence reference. Slotsgallery Casino hands over whatever the regulator asks for.